The Removals Group did our move today and were absolutely fantastic. We have used this company multiple times now and couldn’t be happier with their service. Ben, Will and Kai went above and beyond for us. Nothing was too much trouble. Highly recommend The Removals Group for a stress free and affordable move.
05:30 11 Jun 21
The Removals Group are the best on the Gold Coast. After bad experiences with another company we were recommended The Removals Group by a friend. Ben and his team have been absolutely amazing. We have now moved with them twice and both times the service has been 10/10. They are affordable, punctual, friendly and all of our furniture was treated with care. We couldn’t be happier. Thanks so much guys!
00:07 26 May 21
The Removals Group are truly fantastic. Nothing is a problem for them and they go above and beyond to make sure we are happy with the removal. This is the 4th time they have done a removal for us and we would highly recommend them to everyone. They even, for the 4th time, moved our pianola and had to take off the front door to get it in! Again nothing was a bother to them.
05:34 11 May 21
Ben was awesome from the beginning to end of the process. Great communication and lovely to deal with. The guys were great too, on time and very professional. Highly recommend.
23:11 08 Mar 21
We chose Ben and his team for a local move and short term storage and they did a phenomenal job - very competitive price, no stress for us, super helpful and flexible with dates to fit in with our plans. We would definitely recommend Ben and his team to anyone - they are also one of the few removalists on the GC with AFRA accreditation.
09:20 02 Feb 21
Ben and his team are incredibly customer-focused, providing updates throughout the whole moving day. The Removals Group Gold Coast team are fast, incredibly careful with possessions and also really friendly.I'd recommend The Removals Group Gold Coast team if you want peace of mind as well as excellent value and customer service.
01:44 28 Jan 21
I highly recommend The Removals Group. I engaged this company to shift my household last week and they were way above my high expectations. Unbelievable service from first meeting Ben to when the 2 young guys Matt and Will had the truck loaded ready to move through to unloading.These guys are professional, polite, clarified and nothing was a drama for them. Even when settlement was delayed an hour no drama!The very best things about engaging this company to move my furniture and goods it was a stress free with no breakages or damage.Well done to Ben and the team. You are beyond fabulous at your job.
12:11 05 Nov 20
08:27 04 Nov 20
Wow!!!!Service, help, advice and mind at ease.I used Ben and his company through a previous clients referral and they did not disappoint.They arrived ready to go, took all the hassles out of moving. Not only that the guys were amazing delivering our contents into our new home, but treated everything like their own.100% recommend.You're missing out if you don't use them!Thanks again guys.
08:11 04 Nov 20
I have used Ben Payne and his team twice for local removals on the Gold Coast. Ben gave me professional, efficient and friendly service at an affordable price. Nothing was too much to ask and they took all of the stress out of moving day. I highly recommend this company and will use them again.
03:05 12 Oct 20
We had a very professional experience while working with the Removals group. I would highly recommend this company if you want your home to be moved safely and professionally. There were zero breakages and the work was completed so quickly. The teams communication was clear and effective and took the stress out of us moving.
09:23 19 Sep 20
We used The Removals Group for a move after selling... it was a stressful time and we were so overwhelmed but these guys made the moving part an absolute dream. They were so quick, careful, professional and friendly. We will always use them for our moves, can't recommend highly enough.
02:41 15 Jul 20
05:00 05 Jun 20
Another successful and convenient move with the Removals Group. Thanks for a professional move guys.
Erik de Haan
23:52 29 Feb 20
09:44 19 Sep 19
The guys did a fantastic job. Nothing was to much of an effort and their professionalism was much appreciated. On time and cost effective. Would definitely use them again.
05:31 10 Jul 19
Totally professional, friendly and very prompt on service and reliability. Made my move nice and smooth
04:22 09 Jul 19
Great service from the team. They were efficient and organised and worked hard. Easy to deal with and professional.
22:03 17 Jun 19
These guys have the gift. I cannot fault them. A professionally run family business. Our move was stress free and there was not a single moment I felt I was putting the guys out or there was any lack of communication. I felt completely comfortable from meeting Ben through to Daniel leaving our new home. Even their staff held a professional attitude at all times and not once broke a sweat. Daniel and Ollie were so kind to my young boys and not once did they break the kindness. In fact my eldest says he has a new friend in Ollie now :) I would, in a heart beat, recommend these guys be at the top of your list should you want the job done properly... I know who I'll be calling on.. Top work Ben & Daniel, Thanks so much
08:26 14 Jun 19
Ben and Daniel run a great business and deliver on what they say pardon the pun.. Professional, integrity driven guys with focus and care.. Thank you for taking care of our family and making the move a lot less stressful, it was a seamless experience like no other & we will definitely have the brothers and team move us again....
03:10 13 Apr 19
Unfortunately we had a very disappointing experience with The Removals Group. They arrived several hours late, admittedly they kept us updated, but we had booked this removal several weeks prior so expected to at least see them in the morning. They finally arrived around 1.30pm and we advised the owner that our new home had no power. My husband had expressed concerns about losing daylight for the move. My husband suggested that they load the truck and then move our furniture and belongings the next day in daylight. The owner of the Removals Groups assured that it would be fine and they would use torchlight if necessary. This was the biggest error of judgement and it cost my husband and I a lot of stress during the ordeal. I was following the removalists in the dark with the torchlight of my iphone to ensure both their safety and hopefully my brand new walls. All of the boxes were left in our garage then for my husband to move the next day. They demanded we remove our hanging clothes that night, so I was emptying the wardrobe boxes in the dark. In the end I just had to throw them on the floor. We paid this company the full amount but feel we should have been offered some kind of compensation within the price due to the error of their judgement on the day. All in all a very disappointing and extremely average performance. Had The Removals Group arrived in the morning the whole uplift and move could have been done in daylight and all the boxes I had carefully labelled for each of the rooms could have been placed correctly in there instead of my husband who suffers chronic arthritis to do. We paid almost $2000 for their service. So incredibly disappointed.If I could just correct you on the point of you ringing the next morning to sort it out is not actually true. I rang you and left a message for you to call me back. That's what prompted you to get in contact with me.As for no electricity, there was no reason why the actual move should have been done in dark, if you had loaded the truck and then did the actual moving the next day in daylight. You say you've been in the business for 30 years , I would of thought that made common sense!!!As for offering to come back and move the boxes was a half hearted offer as it would have taken days to have you return to do that.Thanks for the apology..... sorry no you haven't even apologised for the mismanagement of the move. very unprofessional
03:07 12 Sep 18
The guys at The Removals Group were absolutely perfect from start to finish.I would highly recommend this team to anyone that is after a hassle-free removal. The boys that moved us were extremely polite and made moving day a pleasure.Thanks again
10:31 19 Apr 18
Thanks to the fantastic crew at the Removals Group, moving my elderly parents this week was far less stressful than I could have imagined.The guys couldn’t have been move helpful or patient! Will highly recommend you to everyone I know who maybe considering moving. Can’t thank you all enough. Cheers, Brett & Karin.
02:57 05 Apr 18
I moved with The Removals Group just before Easter and I was so happy with the service and care that the guys gave our furniture and our family. We have 2 dogs and 3 young kids and they were all very patient as i'm sure my youngest was getting in their way all day! Would highly recommend this company for anyone that wants a great move.
23:43 11 Mar 18
Thank you Ben and Daniel for your excellent service in moving our household from Helensvale to Hervey Bay on Wednesday 6th March. Although it was raining consistently during the loading the job was carried out quickly and efficiently. Likewise,unloading at the destination was performed well. We would unconditionally recommend The Removals Group to those requiring efficient and trouble free removals.Regards,Eric Headlam
08:55 05 Dec 17
It is with pleasure, that I write a review for the Removals Group. They moved our house posessions within the Gold Coast area, from one house to another. They arrived on time, and were very professional in their manner, and nothing was to much trouble. As usually a couple of things was missed by me, and the boys just got the job done. They truly respect your belongings, and treat them as their own in the way they handle your possessions. They certainly walk the talk, and I recommend them, to any person who is looking a highly professional Removal company.Thanks again to the crew for moving us, a putting up with the rain storm.
23:30 04 Dec 17
The efficiency, "can do" attitude and cheerful disposition of all the boys ensured that what can be an extremely stressful day flowed smoothly without any problems at all. They plumbed my fridge in, washing machine, moved furniture around to suit my indecisiveness and made up all of our beds before we knew it! Not a single breakage or scrape. We would not use anyone else and recommend them highly. Another friend has already used them and was extremely happy. Thank you Ben and Dan, you run a great business and deserve much success.
08:44 04 Dec 17
I found the removalist group to be a pleasure to deal with.They made themove painless and nothing was too hard for them.I would definitely recommend them.
Sterling Private Lending Mortgage Brokers
01:29 03 Nov 17
My wife and I moved houses last week and all i can say is Ben one of the owners who i dealt with from the beginning was absolutely brilliant! He made the process so easy for my and my wife that we felt werent dealing with removalists. He was very professional and diligent and gave us good advice. You always think you know it all if you have moved a few times but you dont' these people do it every day and it really pays to hear their advice. Now when it came to having the truck at our place we had this guys Lez and Todd, they were from the same cut as Ben's; profesional , respectful and helpful in every way. I was scared to have my property damaged by the furniture and appliances removing etc as i have seen things going badly and they took care of my goods and my house as if it was theirs. there was no rush but also not stalling, everything was done in perfect sync and with clear direction. They were pretty funny too! . My wife managed the whole process as I am busy at work and they did treat her very well and support every step through the process. Can't speak highly enough of the group and I do recommend to anyone wanting to have a good and smooth experience. thanks Ben, Lez and Todd for your help!
04:48 26 Oct 17
What a great experience! Today the team arrived on time and worked so hard swapping two apartments furniture. It was done in 4.5 hours.The guys were so experienced and nothing was damaged. I have no hesitation to recommend.
02:51 08 May 17
These guys are absolute professionals and are the best removalist company we have ever dealt with. We own a lot of valuable furniture, a piano, solid sandstone table, glass cabinets and antiques and The Removals Group got all our belongings from point A to point B with no damage at all. Not only were they extremely professional they were also all very kind and so pleasant to work with. They certainly made the stress of moving house a very easy and happy experience. I am a real estate agent and I would have no hesitation recommending these guys to all my clients!
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Further information about Personal Data
The Removals Group (Australia) Pty Ltd, (us, our, we) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (collectively referred to as the Privacy Act). Removals Group adopts the APPs as Standards Privacy Principals across all Removals Group entities.
The purpose of this Policy is to provide you with information in relation to how we collect, treat and manage your Personal Information (as defined in s6 of the Privacy Act 1988 (Cth)). It also describes how customers may access and amend Personnel Information held by us on your behalf.
• the kinds of Personal Information that we collect and hold about you;
• how we collect and hold your Personal Information;
• the purposes for collecting, holding, using and disclosing your Personal Information;
• how you may access your Personal Information held by us and correct that information where it is incorrect;
• how you may make a complaint about the way we collect, hold, use or disclose Personal Information, and how we will deal with Privacy related complaints; and
• whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located.
You can choose to interact with us anonymously or by using a pseudonym if such interaction is general in nature. However, if the interaction is specific to an account or relates to your Personal Information, we will need to identify you before we can engage in further discussions and correspondence.
1. How we collect your Personal Information
We will only collect Personal Information from you for business purposes only. which include providing Home, Corporate and Commercial Services (Primary Purpose). Such Personal Information collected includes contents and locations of items stored with us.
We also collect and hold Personal Information for secondary purposes. These include
• customers’ names and addresses for contact and billing;
• information relating to previous services provided by The Removals Group;
• details of persons authorised to access information; and
• employment or financial information.
(Collectively referred to as Secondary Purposes).
We require you to notify individuals prior to disclosing Personal Information that you will:
• Disclose their Personal Information to us, and
• Describe the services we will provide.
We will keep your records in secured premises. Your records, including any Personal Information contained in them, will not be passed on to a third party without your consent unless specified by law.
In consideration of us providing our services you warrant that:
• You have obtained the consent from relevant individuals to provide their Personal Information to us;
• You are not aware that the collection of the Personal Information by us will infringe the rights of any third party;
• You have consent from relevant individuals for us to provide our services in respect of their Personal Information.
We will notify you concerning matters listed below before collecting any Personal Information:
• the Primary Purpose for collecting your Personal Information;
• other related uses or disclosures that we may make of the Personal Information (Secondary Purposes);
• the main consequence s (if any) for you if you do not provide all or some of the Personal Information;
• our identity and how you can contact us and access or seek correction of the Personal Information that we hold about you;
• how you may make a complaint about any alleged breach of the Privacy Act by us;
• whether we are likely to disclose the Personal Information to overseas recipients and if so, the countries where such recipients are likely to be located; and
• the organisations or types of organisations to whom we usually disclose the Personal Information including contractors.
Some elements of Personal Information are also referred to as Sensitive Information (as defined in s6 of the Privacy Act 1988 (Cth)).
We will only collect Sensitive Information:
• with your consent; or
• when permissible under Australian law, and will only use such information for a legitimate purpose where this is reasonably necessary.
2. How we use and disclose your Personal Information
We may use personal information for its primary purpose of collection (e.g. the delivery of services to the person) or for any related secondary purpose that we could reasonably be expected to use the personal information for.
We will not use or disclose Personal Information about an individual other than for providing the services agreed upon unless required to do so by law. For example, we may disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
We will not copy or exploit any Personal Information provided to us. In certain circumstances, we may use personal information for promotional or direct marketing purposes. However, a person may at any time request we not to use their personal information for sending direct marketing material to that person. Such a request can be made by contacting The Removals Group either in writing, by email or by telephone at the contact details below. There is no fee for making such a request.
We will take reasonable steps to ensure that our contractors also comply with the requirements of the Privacy Act however, we accept no responsibility for the actions of our contractors and will not be liable for any claims arising as a result of a breach of the Privacy Act by our contractors.
We may disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
We may disclose Personal Information to avoid an imminent threat to a person’s life or to public safety.
In order for us to provide a high level of service to you, from time to time, we may share Personal Information with our related bodies corporates, as defined in the Corporations Act 2001 (Cth).
3. How we protect your Personal Information
We will take such steps as are reasonable in the circumstances to protect all collected Personal Information from misuse, interference and loss. This includes, but is not limited to the following:
1. Ensuring that all of our employees and contractors perform their duties in a manner that is consistent with our legal responsibilities under the Privacy Act.
2. Ensuring that paper and electronic records containing Personal Information are stored in facilities that are only accessible by authorised employees, agents and contractors.
We use a variety of security technologies and procedures, including Secure Socket Layer (SSL) encryption, to help protect your personal information from unauthorized access, use, or disclosure. For more information of how The Removals Group protects information, refer to The Removals Group Information Security Policies & Procedures.
Storage and Data Security
Storage of personal information (and the disposal of information when no longer required) is managed in accordance with the Australian Government’s records management regime. We will take steps to destroy or de-identify Personal Information after as short a time as possible after being notified by you that the information should be destroyed, unless the law requires otherwise.
We take all reasonable steps to protect the personal information held in our possession against loss, unauthorised access, use, modification, disclosure or misuse.
4. Access to, and Correction of your Personal Information
We will take all reasonable steps to ensure that the Personal Information that we collect and hold is accurate, up to date and complete.
a. grant you access to; and/or
b. correct, our records containing Personal Information about you as soon as practically possible at your request in accordance with the Privacy Act.
Should you wish to lodge a request to access and/or correct your Personal Information, you should do so by contacting our Privacy Officer (details of our Privacy Officer are set out in clause 8).
If there is a reason we are unable to agree to a request for access to your Personal Information, we will advise you of this in writing. Some examples of why we may refuse a request for access include, where providing the information:
a. may pose a threat to the health or safety of an individual or the public;
b. may have an unreasonable impact on the privacy of another individual;
c. is not allowed by law; or
d. may reveal internal information relating to a commercially sensitive decision making process.
If you wish to voice a complaint about:
a. an alleged breach of the APPs by us; and/or
b. an alleged breach of a registered APP code by us,
then you should contact our Privacy Officer (details of our Privacy Officer are set out in clause 8).
Once a complaint is officially lodged with our Privacy Officer, it will be dealt with confidentially in accordance with our Complaints Handling Policy. This policy may be found in the Integrated Business Management System Document Database.
6. Transferring Personal Information Overseas
If Personal Information is sent overseas, we will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the Australian Privacy Principles and the Privacy Act.
7. Privacy Officer and Contact Procedure
The contact information for our Privacy Officer is as follows: